Convert FAQs: Turning Visitors into Paying Customers

1. What is the Convert module?

The Convert module is Loyaltty’s loyalty program engine. It helps small and local businesses move beyond paper punch cards by using digital stamps, points, and structured rewards to turn one-time buyers into repeat customers.

With Convert, you can design a loyalty program for your small business that encourages customers to visit more often, spend more, and stay engaged over time.

2. How much does the Convert module cost?

Convert is available as part of Loyaltty’s modular platform. You can start with a free trial—no credit card required—and then choose the $19 monthly plan if you are satisfied after free trial. For current pricing details, please refer to the Pricing page. There are no commissions on your sales; you keep 100% of your revenue.

3. How do I set up a loyalty rewards program with Convert?

Setup is designed to be fast and straightforward:

1. Choose whether you want a points-based or stamp-based program.
2. Define the earning rules (e.g., 1 point per $1 spent or 1 stamp per visit).
3. Set the reward threshold (e.g., “10 stamps = 1 free drink” or “500 points = $10 off”).
4. Save and launch your program.

The Convert interface guides you through each step so you can go live in minutes, even without technical or marketing experience.

4. What types of loyalty programs can I create (points vs. stamps)?

Convert supports both:

• Stamp-based loyalty (e.g., “Per visit one stamp, redeem 5 stamps for 1 free coffee”)
• Points-based loyalty, coming soon ! (e.g., points per dollar spent, similar to cashback or tiered rewards)

You can select the structure that aligns best with your business model—cafés, salons, retailers, and service providers often use stamps for visits and points for higher-value purchases.

5. How do customers redeem their loyalty rewards?

Customers earn and redeem rewards through QR-based interactions:

• They scan your business QR code at checkout or when visiting.
• Their stamps or points are updated automatically in their mobile browser.
• Once a reward threshold is reached, staff simply approve the reward in the Loyaltty app.

The process is fast and intuitive, designed to fit seamlessly into your existing checkout flow.

6. Do customers need to sign up or install an app?

No separate app is required for customers. Loyaltty is app-free on the customer side:

• Customers scan your QR code or tap a deal link.
• Their stamps, points, and rewards are tracked in a mobile browser experience.

This reduces friction and makes it easier for more customers to participate in your loyalty program.

7. Can I migrate from my current punch card or rewards program?

Yes. Loyaltty can help you digitize your existing loyalty program so customers do not lose progress:

• You can recreate your current rules (e.g., “Buy 10, Get 1 Free”).
• Existing balances from paper punch cards or other systems can be transitioned into Loyaltty manually.

Our team can guide you through recommended approaches to make the migration as smooth as possible.

8. How do I track and view customer points and redemptions?

The Convert module provides real-time tracking within your merchant dashboard:

• Every stamp, point, and redemption is recorded.
• You can see which customers are using rewards and how often.
• Program performance can be monitored over time, including return frequency and reward utilization.

This visibility helps you understand the effectiveness of your loyalty program and refine it as needed.

9. Can customers see their own points and rewards status?

Yes. When customers scan your QR code:

• They see their current balance of stamps or points.
• They can view available rewards and how close they are to the next benefit.

This transparency motivates customers to return sooner to unlock rewards.

10. Are the rewards customizable?

Yes. Rewards are fully configurable. You can offer:

• Free products or services
• Percentage or fixed-amount discounts
• Special birthday rewards or bonus point events
• Exclusive perks for specific tiers or segments

You have flexibility to match rewards to your brand, margins, and customer expectations.

11. How much training do my staff need for Convert?

Minimal. The system is designed for busy frontline teams:

• Staff ask customers to scan the QR code or present their deal.
• Staff then approve or add stamps/points with a tap or two inside the Loyaltty app.

A 30-minute onboarding session is included to ensure owners and staff are comfortable using Convert from day one.

12. Can I run tiered loyalty levels or VIP tiers?

Yes, these features are coming soon. Convert will support tiered loyalty programs:

• Create tiers such as Silver, Gold, and VIP.
• Set different earning rates, perks, or thresholds for each level.

This allows you to reward your most valuable customers with enhanced benefits and recognition.

13. Can I analyze which offers or customers are most effective?

Yes. Convert includes analytics and customer insights that help you:

• Identify top-spending and most frequent customers.
• See which reward structures drive the most repeat visits.
• Compare loyalty members’ behavior with non-members.

These insights make it easier to optimize your loyalty program for measurable impact.

14. Does Loyaltty take or resell any of my loyalty data?

No. You own your customer and rewards data. Loyaltty acts as your service provider:

• We do not sell or share your customer data for advertising.
• You maintain full control and export rights to your contacts and rewards history.

Data stewardship and privacy are core principles of the platform.

15. Can I automate rewards based on customer events?

Yes. Convert works closely with the Engage module to support automation:

• Automatically award bonus points or rewards on birthdays or anniversaries.
• Trigger extra points after a specific event, such as redeeming a deal or reaching a tier.

This makes your loyalty program smarter and more personalized, without adding manual work.

16. What if I want to change my rewards later?

You have full flexibility to adjust your program:

• Update points-per-dollar or stamps-per-visit rules.
• Change reward thresholds or swap rewards.
• Introduce new tiers or temporary bonus promotions.

Existing customer balances are preserved under the new rules, allowing you to evolve your program as your business grows.

17. Does Loyaltty support custom loyalty rules (like “Spend $50, Get $5 Off”)?

Yes. You can configure custom reward rules to reflect your business model. For example:

• “Earn $5 off for every $50 spent”
• “Earn double points on Tuesdays”
• “Bonus points for specific product categories”

Convert is flexible enough to accommodate a wide range of spend-based and behavior-based loyalty structures.

18. Are there referral rewards in Convert?

Loyaltty supports referral-driven rewards in combination with Convert and Engage:

• Offer bonus points or stamps when a referred friend makes a purchase.
• Reward both the referrer and the new customer with loyalty benefits.

This allows you to turn your existing customers into advocates while growing your loyalty base.

19. Can customers combine offers?

You control how offers and rewards stack:

• Allow stacking (e.g., use a loyalty reward plus a coupon), or
• Restrict combinations to protect margins.

These rules are configurable in your loyalty settings so you can maintain a balance between generosity and profitability.

20. How soon can I expect to see more repeat visits?

Many businesses begin to see an uptick in repeat visits and engagement shortly after launching a loyalty program—often within the first 1–2 months, especially when the program is promoted in-store and online.

Results will vary by industry, traffic levels, and offer design, but Convert is built to help you turn first-time buyers into loyal customers as quickly as possible.