Loyalty Troubleshooting & Self-Serve Fixes

Troubleshooting

Running into issues? The Troubleshooting section helps you solve common problems fast, without waiting for support, efficiently.

Organized by category (Social Media, QR Code Scanning, Message Delivery, Platform Access, and Billing), this page includes fix-it guides with visuals, step-by-step checklists, and a “Why this happens” section for context.

We also cover common approval workflow errors and how to escalate a delayed creative review. Every fix is tested, up-to-date, and reviewed by the product team. The goal: keep your campaigns running and your team empowered to solve hiccups on the spot.